2What is included in the rent?

Are those prices net? Are there any taxes that we need to plan for?. 2

Are the utilities bill (water/electricity) included in the price?. 2

When are the accommodations available?. 2

What do I need to do to reserve a flat?. 2

You told me that there was availability. How long do I have to confirm and send my retainer? 2

Do we have to sign another contract if one of the tenant leaves and a substitute arrives?. 3

What additional information is required?

Is there any commission to add to the rent?. 3

I don’t know yet if I’ll stay for more than my initial stay. Can I decide later?. 3

Is Internet High Speed? 3

If we break a glass or a plate for instance, how does it work? Do we have only to replace it?. 3

About the insurance of the flat, how does it work? Do we need to have a contract with a Local insurance company?. 4

How and when do we get refunded of the deposit?. 4

When will my deposit be reimbursed?. 4

Do you have any furnished one bedrooms apartment?. 4

How does the utility charge works – what if the utility charges are above/below the prepaid amount? 4

Is there additional cost to plan for?. 4

Do you have different rates for long term arrangements?. 4

Is the package modulable? I mean, if we want to change things (the subscription of the cable, internet…), is it possible?. 4

What is included in the rent?

The idea is to provide a hassle free package: all you need to care about is moving in, we’ll take care of the rest:

• No agent fees
• No need to care about utility (water + electricity) account setup. We will re-bill you with your actual utility consumption.
• internet access (we provide wireless internet access in all our flats)
• Cable TV
• Housekeeping
• Bed sheets, towels, cutlery, dishes are provided
• Maintenance contracts and servicing
• If you have any issue with the flat you’ll just have to contact us and we’ll fix the problem.

Are those prices net? Are there any taxes that we need to plan for?

Yes, those are net prices

The only other expense that you have to plan for is the admin fee with the first month rent.

Are the utilities bill (water/electricity) included in the price?

The Rental rate includes everything and this means also prepaid utilities for the whole flat. We will use this prepaid to pay for your real utility consumption.

LMB Housing Services can provide a copy of the utility invoices to the tenants on a monthly basis upon request.

Real consumption will be assessed each month based on the actual utility invoice.

If the actual invoice is above the prepaid amount, the tenants will have to pay for the difference at the end of the lease.

If the actual invoice is below the prepaid amount we will refund the difference together with the deposit.

When are the accommodations available?

Accommodations are usually available from the first day of the month, we can arrange early arrival if the flat is available before then (this is not unusual).

What do I need to do to reserve a flat?

Go to “How to Book”

You told me that there was availability. How long do I have to confirm and send my retainer?

If we tell you there is availability and send you a letter of offer, we will not offer the flat to another prospect.

This is why our letters of offer have a maximum validity of 3 days.

If we have not received your retainer (WIRE TRANSFER ONLY) within 7 days of the reception of the signed letter of offer the offer will be considered as rejected.

Do we have to sign another contract if one of the tenant leaves and a substitute arrives?

Yes you will have to sign another contract if one of the TENANT leaves and a substitute arrives: we need to do this because of the regulations usually requires that we know who lives there on a regular basis. To sign a new contract is the only way we could think of to make sure that we will always have this information.

If one of the OCCUPANTS leave and there is no change of TENANT (the one who pays the rent) then there is no need to sign a new contract

What additional information is required?

We’ll need photocopy of your passports and visa.

To book the flat you’ll need to wire transfer 1 month rent and sign the tenancy agreement

Is there any commission to add to the rent?

No, we don’t take any commission (we are not agents). There is only a setup cost per tenant to be paid with the first rent (admin fee).

I don’t know yet if I’ll stay for more than my initial stay. Can I decide later?

We try to be as flexible as possible about the fact that you stay for more than the initial periods.

Keep in mind though that we'll have to make sure to find a replacement tenant and that it takes some time. Typically we'll need you to tell us about your plan early (2 months) if you want to stay in the flat: that is when we will start advertising our places to other potential tenants for the next period. From then, if we have one prospect interested we'll tell you and give you 2 days to decide whether you want to extend your stay or not.

This is in our opinion the best way to make sure that everyone is treated fairly.

Is Internet High Speed?

Internet is high speed (ADSL)

If we break a glass or a plate for instance, how does it work? Do we have only to replace it?

If you break a glass or a plate you can replace it (match the existing plates of course) or we’ll take it from the deposit. Don’t worry those are standard stuff and this should not be too much of a problem

About the insurance of the flat, how does it work? Do we need to have a contract with a Local insurance company?

Insurance is taken care of; you don’t need to get a contract. Personal belongings are not covered by the insurance which only covers the flat.

How and when do we get refunded of the deposit?

We’ll reimburse your deposit one month after you leave the flat (to adjust for the real utility consumption we need the invoice from the utility company). We will wire transfer the amount of the deposit in Euro to the account number you would have given us.

When will my deposit be reimbursed?

We’ll reimburse your deposit one month after you leave the flat (to adjust for the real utility consumption we need the invoice from the utility company)

Do you have any furnished one bedrooms apartment?

So far we have no one bedroom yet and we do not plan to scout for such apartment: this is very difficult to find here and we are under the impression that it will be harder to rent.

How does the utility charge works – what if the utility charges are above/below the prepaid amount?

If you use less water or electricity than the prepaid we’ll reimburse you the difference.

If you use more than the prepaid, we will deduct this from the deposit.

LMB Housing Services can provide a copy of the utility invoice to the tenants on a monthly basis upon request

Is there additional cost to plan for?

If all you need is a place to stay, water, electricity, Internet access, cable TV, and housekeeping and if you use the heating system normally then the only extra cost is the administion fee to be paid with your first month rent.

If you use less water or electricity than the prepaid we’ll reimburse you the difference.

If you use more than the prepaid, we will deduct this from the deposit.

Do you have different rates for long term arrangements?

No, we have no special rate for longer term arrangement.

Is the package modulable? I mean, if we want to change things (the subscription of the cable, internet…), is it possible?

To make a long story short: no.

Reason for that is: we want to keep it as simple as possible as complex things are costly to manage.